Thursday, November 3, 2011

Your Brighthouse Modem Status/Logs

So, your internet is down, no one has answers, and no one (at least the local tech thats visiting your home) is looking at the equipment logs from the modem install by brighthouse in your home.

Well, look at them yourself.

Change your computer's tcp ip address (I'm assuming you know how to do this) to

192.168.100.10

Now pull open a web browser, and goto http://192.168.100.1

That is your brighthouse modem's status and diagnostic page.  You can see if your equipment is up, easily find equipment identifiers like mac address, ip, serial as well as review the logs that report when your modem isn't connecting to brighthouse's service.

Have fun!

Wednesday, November 2, 2011

roadrunner call logs

spoke at approximately
10:30a 11/2/2012 pst
jason, bufallo
reset modem, tried speedtest.bhn.net with no success, report modem logs
forwarded to local tech
tic#5209333
senwick, bakersfield?
informed of current problem, no working internet service
requested tech visit, Scott or Heath preferably.

cable modem logs/reports

having intermittant internet problems.  posting for posterity.
--
LOG
---

Log
This page provides important information that can be used to resolve problems with your cable modem.


Time     Level     Description
 Wed Nov 02 17:09:11 2011       Critical (3)      REG RSP not received
 Wed Nov 02 17:09:05 2011       Critical (3)      Started Unicast Maintenance Ranging - No Response received - ...
 Time Not Established      Warning (5)      ToD request sent - No Response received
 Time Not Established      Critical (3)      DHCP WARNING - Non-critical field invalid in response.
 Time Not Established      Critical (3)      DHCP FAILED - Discover sent, no offer received
 Wed Nov 02 16:50:32 2011       Critical (3)      DHCP WARNING - Non-critical field invalid in response.
 Time Not Established      Critical (3)      No Ranging Response received - T3 time-out
 Thu Oct 27 17:36:54 2011       Critical (3)      REG RSP not received
 Thu Oct 27 17:36:49 2011       Critical (3)      DHCP WARNING - Non-critical field invalid in response.
 Time Not Established      Critical (3)      DHCP FAILED - Discover sent, no offer received
 Time Not Established      Critical (3)      DHCP WARNING - Non-critical field invalid in response.
 Time Not Established      Critical (3)      DHCP FAILED - Request sent, No response
 Thu Oct 27 17:13:50 2011       Critical (3)      REG RSP not received
 Thu Oct 27 17:13:44 2011       Critical (3)      DHCP WARNING - Non-critical field invalid in response.
 Time Not Established      Critical (3)      DHCP FAILED - Request sent, No response
 Mon Oct 17 10:10:35 2011       Critical (3)      DHCP WARNING - Non-critical field invalid in response.
 Mon Oct 17 10:10:25 2011       Critical (3)      No Ranging Response received - T3 time-out
 Mon Oct 17 10:10:19 2011       Critical (3)      TFTP failed - request sent - No Response
 Mon Oct 17 10:08:41 2011       Critical (3)      DHCP WARNING - Non-critical field invalid in response.
 Mon Oct 17 10:08:40 2011       Critical (3)      DHCP FAILED - Request sent, No response
 Mon Oct 17 10:05:29 2011       Critical (3)      DHCP FAILED - Discover sent, no offer received
 Mon Oct 17 10:05:19 2011       Critical (3)      No Ranging Response received - T3 time-out
 Mon Oct 17 10:05:07 2011       Critical (3)      DHCP FAILED - Discover sent, no offer received
 Mon Oct 17 10:02:56 2011       Critical (3)      No Ranging Response received - T3 time-out
 Mon Oct 17 10:02:51 2011       Critical (3)      SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
 Mon Oct 17 09:57:42 2011       Critical (3)      No UCD's Received - Timeout
 Mon Oct 17 09:57:30 2011       Critical (3)      Received Response to Broadcast Maintenance Request, But no Un...
 Mon Oct 17 02:30:12 2011       Critical (3)      Started Unicast Maintenance Ranging - No Response received - ...
 Thu Oct 13 07:22:11 2011       Critical (3)      Started Unicast Maintenance Ranging - No Response received - ...
 Tue Oct 11 16:57:55 2011       Critical (3)      DHCP WARNING - Non-critical field invalid in response.
 Time Not Established      Critical (3)      No Ranging Response received - T3 time-out
 Thu Oct 06 15:19:32 2011       Critical (3)      DHCP WARNING - Non-critical field invalid in response.
--
STATUS
---

Cable Modem Status
     Operational

IP Address
     10.64.XX.XX

Current Time
     Wed Nov 02 17:12:26 2011

Time Since Last Reset
     0 days 00h:04m:10s

Configuration File
     ?BExV7h8AJS44hmIKQHys@CkB8rFwG9DAyMDj9otQqZ7u1+Zc6YV5L

Cable Modem Certificate
      Installed

CPE Connections
The data shown in the table below provides information about the customer premise equipment (CPE) connected to your cable modem.
Connected to     MAC Address     IP Address
Ethernet     00:1B:38:CA:XX:XX     192.168.100.10
--
SIGNAL
---
Signal
This page provides important information about the status and quality of the communications between your cable modem and the cable modem network.

Downstream Channel
The data shown in the table below provides information about the signal coming from the network to your cable modem.

Downstream Status
     Locked

Channel ID
     209

Downstream Frequency
     597000000 Hz

Modulation
     QAM256

Bit Rate
     5360537

Power Level
     -2.1 dBmV

Signal to Noise Ratio
     38.5 dBmV

Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.

Upstream Status
     Locked

Channel ID
     1

Upstream Frequency
     21000000 Hz

Modulation
     16QAM

Symbol Rate
     2560 Ksym/sec

Power Level
     52.0 dBmV
--
SYSTEM
---
About Your Modem
This page provides the basic information about your cable modem.

System
The data shown in the table below provides information about the system of your cable modem.

Name
     CISCO DPC2100R2

Modem Serial Number
     22360XXXX

Cable Modem MAC Address
     00:25:2e:38:XX:XX

Hardware Version
     2.1

Software Version
     dpc2100rx-v202r1256-110513Uas-TWC

Receive Power Level
     -2.1 dBmV

Signal to Noise Ratio
     38.5 dBmV

Transmit Power Level
     52.0 dBmV

Cable Modem Status
     Operational

Monday, October 31, 2011

Windows 7 File/Printer Sharing

Theres a couple settings that can be adjusted to improve file and printer sharing in windows 7.

Click on the windows Start button in the bottom right hand corner, and type "sharing" into the search field that shows above it.

Click on "Manage Advanced Sharing settings"

Click on the following options;

"Turn ON Network Discovery" - to see other computers

"Turn ON File and Print Sharing"

"Turn on" Public Folder Sharing.  This shares you public "sharing" folders.  NOT NECESSARY, but does share your folders found in the c:\users\public folders.  Your Intuit Quickbooks data may be found here.

"Turn OFF" password protected sharing, for sharing to work.

"Use user accounts and passwords to connect to other computers".  Don't trust windows to manage your networking.

---

You can click on the Start button and type "network" in the search field, if you don't see the network icon on the desktop to locate other computers.

If the computer you're looking for doesn't list after a minute or 2 click on the Start button, type the name of the computer you wish to connect to in the search field, starting with 2 slashes

\\thatcomputer

If the computer is connected and sharing turned on, then you will see a folder pop up showing all shared folders and printers.  Now you can click on the drives you wish to access, the printers you wish to install, or right click on the drives you want to MAP as permanent drive letters.

Friday, October 28, 2011

123Triad Support

www.123triad.com/customer_service.php

To better facilitate our customers' ability to report and track issues in a timely manner we have provided you with an interactive ticket system.

We encourage you to actively use this system, as this is continuously monitored by our top management for quality assurance purposes.

http://www.123triadsupport.com/ 

Customer Service at
800-720-0816 ext 107 between the hours of 9:00 AM to 5:00 PM EST - Monday Through Friday.  

Telepacific POP3 SMTP Webmail Settings

Telepacific Email Settings:
Incoming mail server (POP3): pop.telepacific.net
Outgoing mail server (SMTP): smtp.telepacific.net

Check the box next to My outgoing server (SMTP) requires
authentication and select Use same settings as my incoming mail server.

Enter 110 in the Incoming server (POP3) box.
Enter 25 in the Outgoing server (SMTP) box.
(no SSL boxes checked)

If you wish to login to your Telepacific email thru a web browser visit:

https://webmail.telepacific.net/

Monday, October 24, 2011

Understanding the Batch command 'FOR'-part2

:test.setup
string=#1#$2# #4$5

:test1
for /f %%a in ("#1#$2# #4$5") do echo "%%a"
:result
"#1#$2#"
:conclusion
"for /f" indicates to process the data specified, in this case a string, but it could be a file or fileset
"%%a" is the value of the first variable, and the variable is the value of the first token, if not stated, token1
"#1#$2# #4$5" is our string to process using the for command, excluding the quotes
the space in the string serves as the "delimiter" or separator
"#1#$2#" is the value for the only variable, %%a, which is the value of token1
the first token in the string are the characters, starting from the beginning of the line/string, until the first space or tab

:test2
for /f "tokens=1,2" %%a in ("#1#$2# #4$5") do (echo "%%a" &echo "%%b")
:result
"#1#$2#"
"#4$5"
:conclusion
"tokens=1,2" indicates to record 2 tokens per line, with the first variable being %%a, token1=%%a and token2=%%b
"#1#$2#"=%%a=token1
"#4$5"=%%b=token2

:test3
for /f "tokens=2" %%a in ("#1#$2# #4$5") do echo "%%a"
:result
"#4$5"
:conclusion
"tokens=2" states the for command uses/assigns the second token, or second string, after the first delimiter(space) as variable %%a
"#4$5"=%%a=token2

:test4
for /f "delims=#" %%a in ("#1#$2# #4$5") do echo "%%a"
:result
"1"
:conclusion
"delims=#" the default space/tab delimiter/separator is replaced with #
"1"= the first value, %%a, the first token, as the first # before "1" is skipped/ignored
when the delimiter value is the first character in a line, that line is skipped/ignored for token assignment

:test5
for /f "tokens=2 delims=#" %%a in ("#1#$2# #4$5") do echo "%%a"
:result
"$2"
:conclusion
# is skipped(first delimiter), 1 is skipped(token1, not requested), second # is skipped(delimiter), $2 is token2=%%a, no other data included after third #(delimiter)

:test6
for /f "tokens=1* delims=#" %%a in ("#1#$2# #4$5") do (echo "%%a" &echo "%%b")
:result
"1"
"$2# #4$5"
:conclusion
"tokens=1*" indicates to include string data until the #(delimiter) for the first variable
 and including ALL of the remaining string, including unprocessed #(delimiters) for the next variable
token1=%%a=1
token*=%%b=$2# #4$5

:test7
for /f "tokens=1-4 delims=#" %%a in ("#1#$2# #4$5") do (echo "%%a" &echo "%%b" &echo "%%c" &echo "%%d")
:result
"1"
"$2"
" "
"4$5"
:conclusion
"tokens=1-4 delims=#" indicates 4 tokens/values/assignable variables expected with the space delim replaced with a #
the & sign prefixed before a command allows multiple commands, non-conditional, stated in 1 line
a space " " counts as a value/character, when it is no longer expected to be a delimiter

:test8
for /f "tokens=1-5 delims=#$" %%a in ("#1#$2# #4$5") do (echo "%%a" &echo "%%b" &echo "%%c" &echo "%%d" &echo "%%e")
:result
"1"
"2"
" "
"4"
"5"
:conclusion"
"tokens=1-5 delims=#$" indicates 5 expected tokens/variables/values to count with the space delim replaced with a # AND/OR $
a delimiter can only be 1 character long, but there can be more than 1 delimiter character